Shipping Policy

Thank you for shopping with alicejian! We aim to deliver your building block orders quickly and reliably, with special care to keep each item secure, protected, and in excellent condition. Please read the information below regarding shipping times, processing, tracking, and delivery.

Order Processing

All building block orders are typically processed within 1–3 business days after payment confirmation. We take extra time to carefully inspect and package each item to help prevent damage during transit.

During high-volume sales periods (holidays, promotions, peak seasons, or limited-edition releases), processing may take slightly longer. You will receive an email confirmation once your order has shipped.

Shipping Methods & Delivery Times

Alicejian offers multiple shipping options to fit your needs, all designed to safely deliver your building block products:

Standard Shipping

Estimated delivery: 3–7 business days

Carrier may vary depending on your location

Items are packaged with protective materials to help ensure safe delivery

Expedited Shipping

Estimated delivery: 2–4 business days

Available at checkout for an additional fee

Ideal for gifts, urgent orders, or time-sensitive occasions

International Shipping

Estimated delivery: 7–21 business days

Varies by destination country and customs clearance time

Extra protective packaging is used for international shipments to reduce handling risks

Delivery times are estimates and begin from the shipping date, not the date the order is placed.

Shipping Costs

Shipping costs are calculated at checkout based on:

Destination address

Package weight & dimensions

Selected shipping method

Occasionally, shipping charges may vary slightly due to carrier adjustments. Any significant changes will be communicated in advance when possible.

Tracking Your Order

Once your alicejian order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor shipping progress through the carrier’s website.

If you don’t receive tracking information within 3 business days of placing your order, please contact us at:

Email: service@alicejianvip.com

We’re happy to assist!

Shipping Restrictions

Some orders may be subject to shipping restrictions due to:

Product size or weight

Country-specific import regulations

Carrier limitations or remote-area delivery constraints

If your order cannot be shipped to your address, we will contact you with available options or a possible cancellation and refund.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes upon arrival in your country. These fees are not included in the purchase price or shipping cost and are the responsibility of the customer. Please check your country’s regulations before placing an order.

Delivery Issues

Delayed Delivery

If your order hasn’t arrived within the estimated timeframe:

Check your tracking status for updates

Confirm your shipping address is correct

Contact us if you need further help

Lost or Damaged Packages

If your shipment is lost or your building block product arrives damaged:

Take clear photos of the outer packaging and the item

Contact us within 7 days of delivery

Provide your order number and photos

We will coordinate with the carrier to resolve the issue promptly (e.g., replacement or refund, depending on the situation).

Contact Information

For questions regarding shipping, delivery, or tracking of your alicejian orders, please contact:

Alicejian Customer Support
Email: service@alicejianvip.com

Final Notes

Alicejian strives to provide a smooth and reliable delivery experience for every order. If you have special shipping requests, please contact us before placing your order. We will do our best to accommodate your needs.