FAQ
FAQ
Q: Are alicejian building blocks safe to use?
A: Yes! All alicejian building blocks are made with quality materials and are carefully inspected for safety and durability. They are designed for enjoyable building, display, and everyday play.
Q: How do I care for / clean my building blocks?
A: We recommend wiping the pieces gently with a soft, dry, or slightly damp cloth. Please keep them away from high heat and excessive moisture. Store the blocks in a clean, dry place to keep them in good condition.
Q: How long does it take to receive my order?
A: Orders are typically processed within 1–3 business days. Delivery times vary depending on your destination and shipping method. International shipping may take 7–21 business days, depending on customs and local carriers.
Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a tracking number via email. You can track your package through the carrier’s website at any time.
Q: What if my building block set arrives damaged or defective?
A: Please contact us within 7 days of delivery with clear photos, and we’ll help arrange a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, alicejian ships worldwide. Please note that customs fees, import duties, or taxes may apply and are the customer’s responsibility.
Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, we’ll do our best to help you update or cancel it. Please contact us as soon as possible after placing the order. Once an order has been processed or shipped, changes may no longer be possible.
Q: How can I contact gounroce customer support?
A: You can reach us anytime through the following contact details:
Email: service@alicejianvip.com
Website: alicejian.com